Top Five Questions to Ask Your Document Management Provider

One of the critical solutions that is often overlooked when firms are looking to enhance efficiencies, cut costs and evaluate their disaster recovery plan is a document management system.

While there are many document management solutions available in the marketplace, there are few that are capable of meeting the regulatory needs of broker-dealers and independent registered investment advisors (RIAs).

Here are five key questions to ask before selecting a document management provider:

  1. Does the vendor specialize in financial services?
    There are many document management providers, but very few specialize in and understand the financial services industry. Because broker-dealers and RIAs operate in such a highly regulated industry, it is essential to engage a provider that is aware of the regulations governing privacy, integrity, security and storage requirements.

  2. Does the solution meet industry regulations?
    Securities and Exchange Commission (SEC) regulations 17A-3 and 17A-4 govern the retention period and the format for storing all broker-dealer business communications. Since “Write-Once-Read-Many” (WORM) technology satisfies SEC requirements, documents are required to be stored in this format. Ensuring that your document management provider can meet these requirements is critical.

  3. Does the solution provide workflow capabilities?
    Solutions that integrate with your existing processes and provide for greater straight-through processing is where you can drive efficiencies and reduce the amount of paper involved in a given process.

  4. Does the provider offer a hosted solution?
    If you are like most other financial services firms, you would rather focus your resources on supporting your advisors and clients, not the technology behind it. Look for a document management provider that offers a hosted solution; this way, you won’t need to purchase expensive software or worry about maintaining an application.

  5. Will the provider be in business in the long run?
    Many firms evaluate document management providers on the basis of price alone, while ignoring the realities of a provider’s financial strength and backing. This is an important consideration, since it would be expensive and disruptive if you had to replace a provider that goes out of business.

iNautix® has extensive experience in providing document management and workflow solutions to the industry for both broker-dealers and independent registered investment advisors.

Whether you are looking for help in considering a new solution, replacing an existing solution or extending a paperless office solution to your advisors, contact us for more information.

 

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